Job Description


  • System administration of Learning Management System (LMS) including user administration, reporting, system configuration, testing, support and issue resolution

  • Design & administer Instructor Led Training (ILT), Virtual instruction Led Training (VILT), distant learning programs in SumTotal blended format

  • Create & build complex multilingual training plans including sessions, classroom activities, business processes, questionnaire, assessment, notification templates, distribution groups, survey with in the LMS tool

  • Design and develop reporting dashboards, tables, metrics for business stakeholders

  • Troubleshoot and resolve data/reporting issues

  • Perform both routine and ad-hoc data analysis, including arranging data into meaningful conclusions using charts, graphs, pivot tables for training programs

  • Work closely with key stakeholders, functional LMS leads to align learning solutions & strategies

  • Provide routine system training services and other initiatives to business leads

  • Create guides & job aids for LMS applications and new feature releases

  • Drive operational changes required to support centralized service delivery learning teams

  • Stay current with emerging trends and practices for learning systems

  • Work independently with minimal supervision           



  • 2+ years of LMS administration experience in a global company using Cross Knowledge, Saba, SumTotal, Success Factors, Cornerstone, or next generation learning management system

  • 2+ years of experience creating Complex training modules in LMS & troubleshooting training courses with SCORM, AICC, and/or xAPI

  • 1-2 years Instructional Design & content management experience using Articulate, Camtasia, AdobePresenter, DominKnow

  • 1-2 years of experience with reporting domains and database reporting using SQL queries

  • Extensive knowledge in Learning & Development concepts, strategies & methodologies, content development, training plans, migration

  • Experience in some of the following areas: SQL queries, HTML, CSS, Crystal Reports, Windows OS, data security, ServiceNow Incident management, Microsoft office


  • Bachelor’s degree in Computer Science or Instructional Designing with minimum 4-5 years of work experience required.

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